Privacy Policy

GDPR PRIVACY POLICY

PERSONAL DATA PROTECTION POLICY OF “VT Partners” Ltd.

The purpose of this Privacy Policy is to inform you what personal data the Company processes, for what purposes, to whom it is disclosed, what your rights are with regard to the processing of your personal data, and how you may exercise those rights.

By staying at our guest house, using the products and services we offer, or visiting our website, you consent to the collection, use, and disclosure of your personal data (as defined below) in accordance with the applicable terms.

This Policy has been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “Regulation”).

GENERAL PROVISIONS

In connection with the provision of its services and the performance of its activities, “VT Partners” Ltd. (“Oak Pearl Guest House”) processes, as a data controller, the personal data of its clients – natural persons, as well as the personal data of other natural persons specified below, in accordance with the rules and principles set out in this Policy.

“VT Partners” Ltd. is a company with UIC 208543320, with registered office and management address: 21 “Duhlatа” St., village of Bistritsa, 1756, Bulgaria,
Tel.:
Email:
VAT number: BG208543320.

DATA SUBJECTS

In connection with the services provided, Oak Pearl Guest House processes information relating to the following Data Subjects:

(a) natural persons visiting the website http://www.oakpearl.eu (the “Website”);
(b) natural persons making reservations on their own behalf or on behalf of another natural or legal person via the Website;
(c) natural persons using the services provided by Oak Pearl Guest House, including but not limited to accommodation services and related services, provision of premises for events and similar activities, as well as natural persons representing or otherwise acting on behalf of legal entities using such services;
(d) natural persons who submit inquiries (including but not limited to by email, fax, telephone, etc.), requests, signals, complaints, or other correspondence to Oak Pearl Guest House on their own behalf or on behalf of another person they represent;
(e) natural persons whose information is contained in inquiries, requests, signals, complaints, or other correspondence addressed to Oak Pearl Guest House.

The services of Oak Pearl Guest House may only be requested by persons who have reached the age of 18.

CATEGORIES OF PERSONAL DATA

For the purposes of this Privacy Policy, “personal data” means any information relating to an identified or identifiable natural person.

The types of personal data we collect may include the following categories, which Oak Pearl Guest House processes in accordance with this Policy:

1. In connection with accommodation services:

(a) Identification data: guest names; date of birth; gender; nationality; national identification number (such as Personal Identification Number for Bulgarian citizens) and/or identity document number; date of issue of the identity document; validity of identity documents; issuing country; signature.
(b) Contact data: telephone number; email address; address.
(c) Accommodation-related information: room number; floor; stay dates (arrival and departure dates); length of stay (number of nights); use of a tourist package.

2. Financial and billing data:

Information related to payments and invoicing, including payment method (cash, bank transfer, credit card, etc.); information on amounts due and paid; payment deadlines and overdue/unpaid obligations; banking information (bank, IBAN, account holder); currency of payment; credit/debit card number, validity and cardholder name; CVC code; data contained in payment authorization forms; name of legal entity; address of legal entity; VAT number and/or other identification, tax or registration number (including personal identification number for individuals); signed authorization forms.

3. Digital data – video recordings:

These are data collected through video surveillance systems used by Oak Pearl Guest House in all publicly accessible areas of the guest house (yard, barbecue area, spa area, corridors, staircases, entrances) for the purposes of security, monitoring, control, and protection of public order.

4. In connection with the Website services and functionalities:

(a) Data processed in connection with making accommodation reservations: names; email address; telephone number; country; credit/debit card number, validity and cardholder name; CVC code.
(b) Cookies
The operation of the Website requires the use of cookies. A detailed description of the cookies used, their purpose, and the information processed through them is available on the Website.

5. Complaints, requests, and correspondence:

Unstructured information contained in complaints, applications, requests, petitions, and signals submitted by clients, including free-text content.

HOW WE USE YOUR PERSONAL DATA

We may use your personal data for the following purposes:

To make and confirm reservations;
To take necessary actions for administering the services;
To send personalized and interactive communications;
To use your contact details to invite you by email to submit a guest review after your stay, which may help other travelers choose suitable accommodation; submitted reviews may be published on our Website;
To research, develop, manage, maintain, and improve the services;
To improve the quality of the services offered;
To provide information about new products and services you may be interested in, and to promote and market additional goods, services, and/or special offers;
To develop and maintain relationships and communication with you;
To issue invoices for used products and services;
To collect outstanding receivables;
To contact you by email, mail, telephone, or text message when necessary to respond to or process your inquiries.

Personal data may also be used to assist in the investigation of legal violations or to take action in emergency situations that threaten the life, health, or security of individuals.

DISCLOSURE OF PERSONAL INFORMATION

Except with your explicit consent, we do not sell, license, trade, or rent your personal data to third parties.

We disclose personal data to third parties only in cases expressly required by law or upon a written order, request, subpoena, court order, or other act of a competent public authority imposing such obligation.

KNOWLEDGE AND CONSENT

We collect personal data when we have a legal obligation to do so or when you voluntarily provide it to us. Consent for the use or disclosure of voluntarily provided personal data is generally requested at the time of collection. In certain circumstances, consent may be sought after data collection but before its actual use (for example, when data is intended for a purpose that could not be identified in advance).

We declare that the personal data collected in accordance with the above will be used solely for legally permissible purposes.

You may withdraw your consent for voluntarily provided personal data at any time, subject to applicable legal and contractual limitations and upon reasonable prior notice. To withdraw your consent, you may contact us at: [email protected]. We will inform you of the consequences of withdrawing your consent.

Clients are informed that information and data may be collected automatically through the standard operation of internet servers and the use of cookies. Such data does not constitute personal data within the meaning of the GDPR.

HOW WE PROTECT PERSONAL DATA

We make every commercially reasonable effort to ensure that the personal data collected from you is protected against loss and/or unauthorized access. This protection applies to both electronic and paper-based information. Access to personal data is restricted to authorized employees only. In addition, we use generally accepted information security techniques such as firewalls and encryption to protect personal data against loss and/or unauthorized access.

RETENTION AND STORAGE OF PERSONAL DATA

We retain your personal data for as long as necessary to achieve the purposes for which it was collected and within the statutory retention periods. Your consent remains valid even after the termination of our relationship, where permitted by law.

AMENDMENTS TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time without prior notice. The Privacy Policy, together with its periodic updates published on this Website, shall be considered the applicable and effective privacy policy at the relevant time.

SUPERVISORY AUTHORITY IN THE REPUBLIC OF BULGARIA

The supervisory authority in the Republic of Bulgaria is:
Commission for Personal Data Protection
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Website: https://www.cpdp.bg/

If you have any questions regarding this Privacy Policy, privacy matters, or the way we process your personal data, you may contact us at:

Address:
Email:
Telephone:

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